![]() ![]() You Don’t Answer Your Phone or Texts. After you order the car, the driver calls you or texts you for more information and you don’t answer. Once you order the car, you need to keep an eye on your phone and answer it if you get a text or phone call. We are running a business, and you need to be respectful and answer back even if it is something as simple as “where are we going?” You may have put the destination in when you requested the car, but we do not see it until you actually get into the car. We are not trying to annoy you or frustrate you we simply need this information. Talking to you gives us a “feel” for what kind of ride it is going to be. Ignoring texts and phone calls will get your ride cancelled.I have been driving for Uber/Lyft for a little over a year, and I often hear from passengers that they get cancelled on frequently, and they just can’t figure out why. After talking with other drivers, and hearing their stories, I have compiled this top ten list of reasons why you may be getting cancelled by your Uber/Lyft driver. ![]() The above may seem extreme, but this happens much more than you would believe and could have been prevented by the passenger just being polite, communicative, and cooperative. Now you are totally in panic mode, so you order another car. It is 17 minutes away (because the two drivers close to you are not even accepting your requests at this point and have noted your name and address and will never pick you up ever at this point). You watch and notice that the driver is moving steadily toward you. The driver arrives two minutes early, but you aren’t ready. You need to go to the bathroom after waiting so long and need time to put your coat on. The driver texts that he is there and needs the code to get into your complex, but you are too busy going to the bathroom and putting your coat on to respond. After waiting five minutes for you to respond, he cancels also. Nervous now, you patiently watch the car on the app and notice that it is not moving, so you call the driver and let them know in no uncertain terms that you can see them and that they aren’t moving and you are running late. The driver explains that they are in traffic, but you go ahead and vent on them anyway. You abruptly hang up and next thing you know, that driver cancels. OMG! WTF is wrong with these jerk drivers? ![]() There is an Uber/Lyft 12 minutes away. You can work with that! You order the car. And then three minutes later, the driver cancels on you. You note that the driver texted you asking your destination and confirm the ride and you ignored it because you already put the destination in the request and you are just TOO busy for such nonsense. They should be able to figure it out. It’s not your fault if the driver is too stupid to figure out where you want to go. Right? So you send the driver a nasty text threatening to get them fired for cancelling and order another car. You need a ride, desperately. Your car is in the shop, or for some other reason you do not have transportation. Unfortunately, you didn’t plan well and you are running late to work, or the airport, or a meeting, and you need a reliable car service to pick you up and drive you there NOW. So, you get your phone, open up your trusty Uber/Lyft app, and order a car. Yay! You gotta love technology.
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